Build a case file before the refund gets messy.
CaseProofKit helps Etsy sellers respond to damaged-item claims, missing buyer photos, return refusal, suspicious AI damage images, and seller-funds refund risk with a calm checklist and ready-to-use response drafts.
Start a new buyer dispute
One dispute becomes one case file. Add the order note, paste the buyer message, and tick your evidence.
Generate the evidence checklist
Click once to find missing photos, return proof, tracking gaps, and refund-risk signals.
Save, copy, or print the case file
Save the case locally, copy reply drafts, or print a PDF before you reply or escalate.
Keep each buyer dispute as a separate case file.
Save after Step 3, then restore the case when the buyer replies again. Browser saves are immediate; PgSQL cloud capture is ready for account history.
One dispute becomes one case file. Start here, then use Step 2 to check what proof is missing.
Item arrived damaged for an Etsy order. Risk is medium because some evidence is missing.
Generated from your Step 1 intake: dispute type, buyer message, and evidence boxes.
Check the highlighted gaps before refund talk; then send the green next action in order.
5 items to request before you commit to a refund
Priority evidence gaps
Send these in order
Recommended next actions
Do not do yet
Copy this into the buyer thread or Etsy case after you verify the missing evidence list.
Case file manager
Save this dispute before the buyer replies again.
Hi, thanks for reaching out. I am sorry there is an issue with the item. To review this properly, please send: 1. Tracking or delivery-status screenshot 2. Buyer photo of the actual item 3. Buyer photo of the shipping box and inner packaging 4. Short buyer video showing the item and claimed issue 5. Seller packing or pre-shipping proof Please also keep the item, shipping box, and inner packaging until we finish the review. Once I have the photos/video, I can determine the next step.
Case summary: Item arrived damaged. Buyer claim: The buyer reported an issue with the order. Seller response: I am reviewing the issue in good faith and have asked the buyer for the specific evidence needed to verify the claim and, if relevant, file a carrier claim or inspect a return. Evidence currently available: limited evidence so far. Missing evidence requested: Tracking or delivery-status screenshot; Buyer photo of the actual item; Buyer photo of the shipping box and inner packaging; Short buyer video showing the item and claimed issue; Seller packing or pre-shipping proof. Requested resolution: Please allow time for the buyer to provide the requested photos/video or return the item so the claim can be evaluated with complete evidence.
Designed for the moment before escalation
The tool is not trying to prove a buyer is lying.
It keeps you from replying emotionally, refunding before evidence is complete, or burying Etsy in a messy thread. The output is a neutral case file: what happened, what evidence exists, what is missing, and what response to send next.
Neutral buyer replies
Ask for photos, video, packaging, or return without accusing the buyer of fraud.
Evidence gap detection
Spot missing box photos, missing video, no return-label proof, or weak listing evidence.
Suspicious photo workflow
Treat AI-looking damage photos as incomplete evidence, then request angles, video, and return.
Case-ready brief
Turn scattered notes into a printable summary for Etsy support or your own records.
Generated brand asset
A practical workspace, not another angry dispute template.
The product is framed around a printable evidence bundle: order facts, photo gaps, tracking, packaging proof, buyer reply, and Etsy case response. That is the wedge from the Reddit pain point.
Pricing preview
Start free. Pay when a case file is worth saving.
Free checklist
Evidence pack
Frequently asked questions
Is CaseProofKit affiliated with Etsy or able to guarantee a case outcome?
No. CaseProofKit is an independent workflow tool. It helps sellers organize evidence and draft neutral replies, but it does not submit cases, speak for Etsy, or guarantee that Etsy will decide in your favor.
What should I do if a buyer says a damaged item arrived but only sends one photo?
Use the damaged item workflow before refund talk. Ask for the shipping box exterior, inner packaging, a short video showing the item and claimed damage, and ask the buyer to keep the item and packaging until the case or carrier claim is resolved.
Can CaseProofKit prove that a buyer photo is fake or AI-edited?
No. It should not make a certainty claim about fake or AI-edited photos. It treats suspicious photos as incomplete evidence and helps you ask for more angles, video, packaging photos, and a return when appropriate.
What if the buyer wants a refund without return?
CaseProofKit helps you document a return-first path: offer return instructions or a prepaid label if that fits your policy, keep the condition clear, and avoid promising a refund before the item is returned or inspected.
Can it help if Etsy refunded from my seller funds?
Yes, it helps you organize what happened, what evidence was available, what was missing, and what you may want to include in an appeal or support message. It cannot guarantee a reversal of seller-funds refunds.
Do I need to connect my Etsy account?
No. The MVP works from seller-provided case details. You can paste the situation, select what evidence you have, and avoid sharing buyer personal data. Etsy API access is intentionally not required.
What evidence should I collect before replying or refunding?
Start with the order receipt, listing screenshot, buyer message thread, tracking or delivery proof, buyer item photos, box and inner packaging photos, short video, pre-shipping or packing photos, return-label record, and relevant shop policy.
Is it safe to use the generated buyer reply in an open Etsy case?
Use it as a draft, then review it. The replies are intentionally neutral: they ask for missing evidence, avoid fraud accusations, and summarize the facts so you do not escalate emotionally in the message thread.
What do I get in the paid evidence pack export?
The paid evidence pack is planned as a printable case brief: case summary, evidence readiness, missing evidence list, buyer reply, Etsy case response draft, return or photo checklist, and a timeline you can keep for your records.
Can CaseProofKit file carrier claims, submit Etsy cases, or message buyers automatically?
No. The first version is intentionally lightweight. It helps you decide what to request, what to write, and what to save, but you stay in control of Etsy messages, carrier claims, refunds, and case submissions.