3-minute seller desk
Build a clean evidence pack before refund talk.
Start with one Etsy buyer dispute. Paste the buyer message, check what proof you already have, then get the missing-evidence list and neutral replies before you discuss refund amount.
Not Etsy official. Designed with familiar seller dashboard cues so an Etsy shop owner can understand the workflow quickly, without sharing shop credentials.
Saved case files0 saved
Restore a previous buyer dispute.
Saved cases stay out of the main flow until you need one. Open a case here, then continue from the evidence gap check.
One dispute becomes one case file. Start here, then use Step 2 to check what proof is missing.
Keep buyer privacy intact. Do not paste buyer names, shipping addresses, emails, or phone numbers. Summarize the claim instead. No Etsy account connection required; this is evidence organization guidance, not legal advice.
Evidence you already haveSkip if unsure. The gap check can still run.0/17 checked
Item arrived damaged for an Etsy order. Risk is medium because some evidence is missing.
Generated from your Step 1 intake: dispute type, buyer message, and evidence boxes.
Check the highlighted gaps before refund talk; then send the green next action in order.
5 items to request before you commit to a refund
Priority evidence gaps
Send these in order
Recommended next actions
Do not do yet
Copy this into the buyer thread or Etsy case after you verify the missing evidence list.
Case file manager
Save this dispute before the buyer replies again.
Hi, thanks for reaching out. I am sorry there is an issue with the item. To review this properly, please send: 1. Tracking or delivery-status screenshot 2. Buyer photo of the actual item 3. Buyer photo of the shipping box and inner packaging 4. Short buyer video showing the item and claimed issue 5. Seller packing or pre-shipping proof Please also keep the item, shipping box, and inner packaging until we finish the review. Once I have the photos/video, I can determine the next step.
Case summary: Item arrived damaged. Buyer claim: The buyer reported an issue with the order. Seller response: I am reviewing the issue in good faith and have asked the buyer for the specific evidence needed to verify the claim and, if relevant, file a carrier claim or inspect a return. Evidence currently available: limited evidence so far. Missing evidence requested: Tracking or delivery-status screenshot; Buyer photo of the actual item; Buyer photo of the shipping box and inner packaging; Short buyer video showing the item and claimed issue; Seller packing or pre-shipping proof. Requested resolution: Please allow time for the buyer to provide the requested photos/video or return the item so the claim can be evaluated with complete evidence.
Quick product check
Did this help you decide what to send next?
One click is enough. Your answer helps us find whether this workflow is actually useful for Etsy seller disputes.
Copy brief stays free. PDF export is unlocked after payment and downloads from Case Files.
One-time $9.90 PDF export · Requires sign-in
Unlock the printable PDF evidence pack.
Saves this dispute to Case Files first, then opens secure checkout. Payment returns you to your case library with the PDF download unlocked. Sign in is required so the paid export can stay attached to this case file. Save case file stays free.
Trust before checkout
See what you get before you pay.
CaseProofKit is built for sellers who need a calmer record, not fake certainty. The free workflow comes first; the paid export is only the printable evidence pack.
Independent Etsy seller workflow
Not affiliated with Etsy. No outcome guarantee. A cleaner way to organize facts before you reply.
No Etsy login required
Paste only the dispute details you want checked. CaseProofKit does not connect to your Etsy shop.
Free gap check before payment
Run the checklist, copy the draft, and save the case first. Pay only for the formatted PDF export.
Sample Evidence Pack
Preview the actual packet structure before checkout so the $9.90 export is clear.
View sampleDesigned for the moment before escalation
The tool is not trying to prove a buyer is lying.
It keeps you from replying emotionally, refunding before evidence is complete, or burying Etsy in a messy thread. The output is a neutral case file: what happened, what evidence exists, what is missing, and what response to send next.
Neutral buyer replies
Ask for photos, video, packaging, or return without accusing the buyer of fraud.
Evidence gap detection
Spot missing box photos, missing video, no return-label proof, or weak listing evidence.
Suspicious photo workflow
Treat AI-looking damage photos as incomplete evidence, then request angles, video, and return.
Case-ready brief
Turn scattered notes into a printable summary for Etsy support or your own records.
Evidence pack preview
A practical workspace, not another angry dispute template.
The product is framed around a printable evidence bundle: order facts, photo gaps, tracking, packaging proof, buyer reply, and Etsy case response. That is the wedge from the Reddit pain point.
Pricing preview
Start free. Pay when a case file is worth saving.
Free checklist
Evidence pack
Frequently asked questions
Is CaseProofKit affiliated with Etsy or able to guarantee a case outcome?
No. CaseProofKit is an independent workflow tool. It helps sellers organize evidence and draft neutral replies, but it does not submit cases, speak for Etsy, or guarantee that Etsy will decide in your favor.
What should I do if a buyer says a damaged item arrived but only sends one photo?
Use the damaged item workflow before refund talk. Ask for the shipping box exterior, inner packaging, a short video showing the item and claimed damage, and ask the buyer to keep the item and packaging until the case or carrier claim is resolved.
Can CaseProofKit prove that a buyer photo is fake or AI-edited?
No. It should not make a certainty claim about fake or AI-edited photos. It treats suspicious photos as incomplete evidence and helps you ask for more angles, video, packaging photos, and a return when appropriate.
What if the buyer wants a refund without return?
CaseProofKit helps you document a return-first path: offer return instructions or a prepaid label if that fits your policy, keep the condition clear, and avoid promising a refund before the item is returned or inspected.
Can it help if Etsy refunded from my seller funds?
Yes, it helps you organize what happened, what evidence was available, what was missing, and what you may want to include in an appeal or support message. It cannot guarantee a reversal of seller-funds refunds.
Do I need to connect my Etsy account?
No. The MVP works from seller-provided case details. You can paste the situation, select what evidence you have, and avoid sharing buyer personal data. Etsy API access is intentionally not required.
What evidence should I collect before replying or refunding?
Start with the order receipt, listing screenshot, buyer message thread, tracking or delivery proof, buyer item photos, box and inner packaging photos, short video, pre-shipping or packing photos, return-label record, and relevant shop policy.
Is it safe to use the generated buyer reply in an open Etsy case?
Use it as a draft, then review it. The replies are intentionally neutral: they ask for missing evidence, avoid fraud accusations, and summarize the facts so you do not escalate emotionally in the message thread.
What do I get in the paid evidence pack export?
The paid evidence pack is planned as a printable case brief: case summary, evidence readiness, missing evidence list, buyer reply, Etsy case response draft, return or photo checklist, and a timeline you can keep for your records.
Can CaseProofKit file carrier claims, submit Etsy cases, or message buyers automatically?
No. The first version is intentionally lightweight. It helps you decide what to request, what to write, and what to save, but you stay in control of Etsy messages, carrier claims, refunds, and case submissions.